A mystery box refers to a type of packaging that contains collectible figures as a surprise until it is opened.

These boxes are often produced as collections with various styles and figures, which are usually shown on the side of the box. Some figures are rare, and some are much harder to find than others. These rare figures are known as “secret” or “chase” figures.

The company offers delivery services through partner couriers. You cannot choose the shipping company.

This shipping method takes approximately 7 days. Delivery time may vary depending on the province you live in.

Yes, once you add the item to your cart, the system will show you the shipping cost directly.

Orders that have been confirmed are usually processed within 3 business days. You will receive an email notification when your order is ready to be shipped.

Orders can only be canceled before they are shipped. Once the item has been shipped, the order cannot be canceled.

If the item you receive is defective due to manufacturing issues (e.g., broken product or missing parts), the company is happy to replace it with a complete product of the same type.

If the product is out of stock or no longer produced, it may be exchanged for an item of equal value or a refund.

Please send any inquiries about returns to cs@actioncity.co.th within five (5) days from the date you received the item.

You can redeem points at any time or save them to exchange for more valuable items.

Make a purchase or redeem your points for rewards within 12 months from the date you earned them. Your points will reset after 12 months.